Windows QuickBooks “This page cannot be displayed” Message

Below are instructions for fixing the “This page cannot be displayed” message after installing Quickbooks (note: make sure that you show hidden files)

  1. Close QuickBooks Desktop if it’s open.
  2. Ensure that all QuickBooks processes are no longer running.
    1. From the keyboard, press Ctrl+Shift+Esc. This opens the Task Manager. Windows 10: Click More Details to show Task Manager
    2. Click the Processes tab.
    3. Sort the processes alphabetically by clicking the Process Name header.
    4. Search for all instances of QBW32.EXE and End Task.
  3. Open the entitlement data folder for your operating system and version of QuickBooks.
    1. On your keyboard, press Windows+R to open the Run window.
    2. Enter (or copy and paste) C:\ProgramData\Intuit\Entitlement Client\v8 and press Enter.
      Note: The folder location of the .ecml file is the same for all QuickBooks Desktop and QuickBooks Desktop Enterprise versions.
  4. Right-click the EntitlementDataStore.ecml  file and select Delete.
  5. Click Yes to confirm you want to delete the file.
  6. Open QuickBooks Desktop, open your company file, and follow the instructions to register the application.